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Chapter 1 - 5 Ws and an H

Chapter 2 - Decisions and Application Planning Considerations

Chapter 3 - Prompt Writing Considerations

Chapter 4 - Starting the Application or Call

Chapter 5 - Interaction Design

Chapter 6 - Ending the Call

Chapter 7 - Recordings

Chapter 8 - Grammars

Chapter 9 - Modality

Chapter 10 - Accessibility

Chapter 11 - Localizing IVRs

Chapter 12 - Peripheral and Extra Stuff

Chapter 13 - Tools

Chapter 14 - Validation



Style Guide

Tag Definitions and Actions